EPS takes reports of concern regarding individuals age 60 and older living in Franklin County, Berkshire County, and the Worcester County towns of Athol, Petersham, Phillipston, and Royalston. EPS investigates reports of physical, sexual, and emotional abuse; caretaker neglect; financial exploitation; and self-neglect. If there is a reportable concern of abuse, the caseworker offers the elder services designed to alleviate the protective concerns to promote safety. THE ELDER'S RIGHTS AND WISHES ARE ALWAYS RESPECTED. The identity of the reporter is kept confidential.