Provides communication options for people who are deaf or have a hearing, vision, cognitive, speech or mobility disability.
You can contact the Verizon Wireless National Accessibility Customer Service team directly by calling (888) 262-1999, 8:30am - 5:30pm, ET, Mon – Fri, to reach a representative to answer your questions about your wireless account, transactions, devices or service.
Products: TV, Internet, phone service, TTY’s, videophones, phone bills in large print or Braille, amplified phones or any number of other services you may need.
Specialized telecommunication equipment for persons with disabilities is also distributed through a state program, MassEDP -offering specialized equipment for free or at a reduced cost, depending on income. For more info: www.mass.gov/eopss/agencies/massedp
For FIOS and traditional phone customers, call toll-free at:
1.800.974.6006 Voice or TTY
Monday - Friday, 8:30am to 5:00pm.
East Coast (ME, NH, VT, MA, CT, RI, NY, NJ, PA, DE, MD, VA, WV, DC)
Hours: Monday - Friday, 8:30am to 5pm
Lifeline is a government assistance program that offers telephone discounts to qualified customers. Visit verizon.com/lifeline to determine if you qualify.
Application for Exemption from Directory Assistance Charges and Operator Assisted Calls
If you have a disability that prevents you from using a rotary or touchtone telephone, or a telephone directory, Verizon can help. To qualify for these services you must have a visual, reading or physical disability. Download the application online and submit it.
Last update: 1/2020