- Provider - Verizon Center for Customers with Disabilities

Address: (See Map)

900 Chelmsford St
Lowell, MA 01851

Contact Information:

Phone: (508) 251-5301
TDD: (508) 251-5301
Website: http://www.verizon.com/
Email: vccd@verizon.com


Provides communication options for people who are deaf or have a hearing, vision, cognitive, speech or mobility disability.

You can contact the Verizon Wireless National Accessibility Customer Service team directly by calling (888) 262-1999, 8:30am - 5:30pm, ET, Mon – Fri, to reach a representative to answer your questions about your wireless account, transactions, devices or service.

Products: TV, Internet, phone service, TTY’s, videophones, phone bills in large print or Braille, amplified phones or any number of other services you may need.

Specialized telecommunication equipment for persons with disabilities is also distributed through a state program, MassEDP -offering specialized equipment for free or at a reduced cost, depending on income. For more info: www.mass.gov/eopss/agencies/massedp

For FIOS and traditional phone customers, call toll-free at:
1.800.974.6006 Voice or TTY
508.251.5301 videophone
Monday - Friday, 8:30am to 5:00pm.
email: vccd@verizon.com

East Coast (ME, NH, VT, MA, CT, RI, NY, NJ, PA, DE, MD, VA, WV, DC)

Hours: Monday - Friday, 8:30am to 5pm

Lifeline is a government assistance program that offers telephone discounts to qualified customers. Visit verizon.com/lifeline to determine if you qualify.

Application for Exemption from Directory Assistance Charges and Operator Assisted Calls
If you have a disability that prevents you from using a rotary or touchtone telephone, or a telephone directory, Verizon can help. To qualify for these services you must have a visual, reading or physical disability. Download the application online and submit it.

Last update: 1/2020

Telephone Numbers

  • TDD/TTY: (508) 251-5301
  • Voice/TTY: (800) 974-6006
  • Mobile: (888) 262-1999

Languages Spoken

  • English


This organization has no sites

Organization Products and Services
This organzation has not listed any products or services.

Last Update Date: 02/05/2020

Request to Update Provider Information