- Provider - Housing Counseling Program (CMHA)

Address: (See Map)

6 Institute Rd
Worcester, MA 01609

Contact Information:

Phone: (508) 752-5519
Fax: (508) 752-5009


The Housing Counseling program works to prevent homelessness and to promote safe, stable and affordable housing. Services include counseling, education, and mediation regarding landlord/tenant rights and responsibilities. Homelessness prevention and residential stabilization services include ongoing case management, referrals to additional community services and emergency payments for rental and utility arrearages.

Walk-in Hours: Mon. and Tues. (1:00-3:30pm), Wed. (9:00-11:00am), Thurs. (4:30-6:30pm), and Fridays - no walk-ins
Clients will be seen on a first come first serve basis.

Items needed for screening:
- Proof of a housing crisis, for example: 14 or 30 day notice, summons & complaint, court judgment, “asked to leave” letter (must be notarized) with a given date when they need to leave, fire report, building
condemnation papers, utility termination notice, mortgage default letter, etc.

- Income verification: All that apply to your household, including: paystubs (weekly- last 4 paystubs, biweekly- last 2 paystubs), Child support printout, SSI printout, unemployment printout, DTA benefit printout,
hired letter. *You must provide last 30 days’ worth of household income. Verifications must be dated within the past 30 days.*

- SNAP (Food Stamps) verification, if applicable

- Birth certificates and social security cards for everyone in household

- Picture identification cards. for anyone over the age of 18

Calls should be made to 508-791-7265, selecting one of the following extensions:

Emergency Line ext. 171

Tenant Line ext. 172

Landlord Line ext. 173

Noemi Martinez, Director can be reached at (774)243-3813

Service Categories

Consumer Protective Services, Financial Assistance, Information and Resources

Geographic Areas Served

  • Counties Worcester

Organization Contacts

Noemi Martinez
Phone: (508) 752-5519

Telephone Numbers

  • Main: (508) 752-5519
  • Fax: (508) 752-5009

Languages Spoken

  • English

Accessibility Features

  • Handicap Accessible


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Last Update Date: 07/19/2019

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