- Provider - Long Term Care Ombudsman Program - ESBC

Address: (See Map)

877 South St Ste 4E
Pittsfield, MA 01201

Contact Information:

Phone: (413) 499-0524
Toll Free: (800) 544-5242
Website: www.esbci.org, www.mass.gov


The Long-Term Care Ombudsman Program within Elder Services of Berkshire County oversees the 15 nursing homes (Berkshire Place is partially a Rest Home) in the county. There are state certified volunteers and one paid staff, all of whom provide weekly visits to their assigned homes. The visits entail checking on residents, identifying concerns, and attempting to empower residents to advocate on their own behalf or investigating a resident’s concerns by working with the home for a resolution in a fair and reasonable manner.

The Executive Office of Elder Affairs administers the Ombudsman Program.

The Long Term Care Ombudsman Program is NOT the regulatory agency overseeing Nursing and Rest Homes. The Mass Dept of Public Health’s Division of Health Care Quality inspects and licenses nursing and rest homes in Massachusetts.

EOEA Assisted Living Ombudsman: 617-727-7750, toll free 800-243-4636. Resolves problems or conflicts that arise between an assisted living facility and resident, advocating for resident rights.

Last formal update: 11/2019

Service Categories

Nursing Facility Services

Geographic Areas Served

  • Cities Adams, Alford, Ashley Falls, Becket, Cheshire, Clarksburg, Dalton, Drury, East Otis, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Housatonic, Lanesboro, Lee, Lenox, Lenox Dale, Mill River, Monterey, Mt. Washington, New Ashford, New Marlborough, North Adams, North Egremont, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, South Egremont, Southfield, Stockbridge, Tyringham, Washington, West Otis, West Stockbridge, Williamstown, Windsor
  • Counties Berkshire

Organization Contacts

Amanda Height
Phone: (413) 499-0524 x726

Telephone Numbers

  • Toll free in state: (800) 544-5242
  • Business: (413) 499-0524

Languages Spoken

  • English

Accessibility Features

  • Handicap Accessible
  • Handicapped parking


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Organization Products and Services
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Last Update Date: 11/05/2019

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