The Long-Term Care Ombudsman Program within Elder Services of Berkshire County oversees the 15 nursing homes (Berkshire Place is partially a Rest Home) in the county. There are state certified volunteers and one paid staff, all of whom provide weekly visits to their assigned homes. The visits entail checking on residents, identifying concerns, and attempting to empower residents to advocate on their own behalf or investigating a resident’s concerns by working with the home for a resolution in a fair and reasonable manner.
The Executive Office of Elder Affairs administers the Ombudsman Program.
The Long Term Care Ombudsman Program is NOT the regulatory agency overseeing Nursing and Rest Homes. The Mass Dept of Public Health’s Division of Health Care Quality inspects and licenses nursing and rest homes in Massachusetts.
EOEA Assisted Living Ombudsman: 617-727-7750, toll free 800-243-4636. Resolves problems or conflicts that arise between an assisted living facility and resident, advocating for resident rights.
Last formal update: 11/2019