Lifeline is a federal/state government benefit program that permits eligible low-income consumers to receive discounted telecommunications service.
Benefit: provides a discount on one Lifeline service- currently a choice (where available) of applying the benefit to one type of service offering:
- fixed or mobile broadband internet; or
- landline or mobile voice service.
Some carriers may offered bundled package of landline or mobile telephone service and broadband.
Eligibility: must either have an income at or below 135% of the Federal Poverty Guidelines (2019: 1 person household $16,862; 2 persons $22,829) or participate in one of the following assistance programs:
- SNAP (Supplemental Nutrition Assistance Program)
- SSI (Supplemental Security Income)
- Federal Public Housing Assistance or Section 8
- Certain Federally-Recognized/State Tribal Assistance Programs
- Veterans pension or Survivor’s Pension benefit
To apply: directly contact an approved Massachusetts Lifeline provider to learn about their application process and service offerings. Consumers may be able to complete the application process online, by telephone or by mail. Accessible device options are available. Braille key, larger screen and hearing aid compatible mobile phones may be available upon request to your service carrier.
Verizon: 1-800-837-4966, www.verizon.com/lifeline
OTELCO (formerly Granby Telephone Co): 1-866-746-3873, www.otelco.com/lifeline-information/
Magna 5 (formerly Richmond Telephone): 1-866-240-1912, www.magna5global.com/lifeline-service-richmond/
Consolidated Communications (formerly Taconic Telephone): 1-866-984-2001, https://www.consolidated.com/support/residential-support/lifeline-assistance-programs
Assurance Wireless: 1-888-898-4888, www.assurancewireless.com
Safelink Wireless: 1-800-723-3546, www.safelinkwireless.com
StandUP Wireless: 1-800-544-4441, www.standupwireless.com
Mass DTC: For Consumer Complaints: (800) 392-6066 or (617) 305-3531
Last formal update: 2/2019