- Provider - Highland Valley Elder Services, Inc.

Address: (See Map)

320 Riverside Drive
Suite B
Florence, MA 01062

Mailing Address

320 Riverside Drive
Suite B
Florence, MA 01062

Contact Information:

Phone: (413) 586-2000
Website: http://www.highlandvalley.org/
Email: qll@highlandvalley.org


Intake Procedure:
Call Home Care intake department and make referral.
Age 60 & over, income criteria & needs assessment required for home care services. Adult Family Care accepts clients 16 or older for placement in homes. PCA program referrals for people over 50 who have a permanent or chronic disability & MA Health
Hours of Operation:
M-F 9:00am - 5:00pm
Notes 1:
HVES is a private, not for profit organization, that is funded by the Executive Office of Elder Affairs. HVES is dedicated to fostering independence, long term partnerships and to providing services and resource options that will empower elders (60+) and their families. Staff can explain resources and provide referrals to many community, state and federal programs and services such as Home Delivered Meals, Homemaking, personal care, laundry and day Programs. In addition, Ombuds staff and volunteers can assist nursing home residents and their families to understand their rights and can assist them to advocate for their concerns. The Adult Foster Care Program (AFC) offers a housing and can match host families to adults who need a supportive family environment. Individuals needing to report situations of elders who are living in the community and are at risk or who may be experiencing abuse or neglect situations should call the ' Intake Department' for assistance with their concerns.
Notes 2:
Care Advisors can provide a free, one hour Elder Care Advice visit to answer questions about local and statewide resources that are available to elders. Care Advisors are also responsible for coordinating and arranging home care services for people age 60 and older . Highland Valley also provides: Information and Referral; Nursing Home pre-admission screening; Community Dining Centers; Money Management and Personal Care Assistance (PCA). Caring Community Map: HVES sponsors an informational web site for elders, their families and their communities. The website provides a format for elders to confidentially list a need for service or a need for a resource and in turn, community members are able to list their offers of service and resources that they wish to share with elders.
Notes 3:
Go to www.highlandvalley.org. Click on Caring Community/Citizen Match System. Click on The Map to view offers

Service Categories

ADH Initial Determination, Adult Day Health MFCSP, Adult Foster Care - Level I, Adult Foster Care - Level I Alternative Placement, Adult Foster Care - Level I MLOA, Adult Foster Care - Level I NMLOA, Adult Foster Care - Level II, Adult Foster Care - Level II Alternative Placement, Adult Foster Care - Level II MLOA, Adult Foster Care - Level II NMLOA, Advocacy, AFC Initial Determination, Afterschool/Daycare MFCSP, Alzheimer's/Dementia Coaching MFCSP, ANCHOR Only, ANCHOR Supplement, Assistance and Information, Assisted Living MFCSP, Behavioral Health Services, Campership MFCSP, Care Coordination (Monthly), Care Coordination (Monthly) - Tier 1, Care Coordination (Monthly) - Tier 2, Care Coordination (Monthly) - Tier 3, Caregiver Access Assistance MFCSP, Caregiver Counseling MFCSP, Caregiver Services, Caregiver Services, Caregiver Services, Caregiver Support Group MFCSP, Caregiver Training & Education - Powerful Tools, Caregiver Training/Education Powerful Tools MFCSP, Caregiver Training/Education Savvy Caregiver MFCSP, Caring Homes Initial Determination, Caring Homes Re-Determination, Case Management, Chore MFCSP, Communication Aid ADSSP-B, Companion MFCSP, Completion of MH Application for Redeterm. (SCO), Congregate Meal Breakfast Basic Hot Weekday, Congregate Meal Lunch Basic Cold, Congregate Meal Lunch Basic Hot, Congregate Meals, Counseling/Professional Therapy MFCSP, COVID - Bulk Meal Lunch (5 day), COVID - Bulk Meal Lunch (7 day), COVID - Snack Packs, Discharge - 01 - Nursing Facility, Discharge - 02 - Intermediate Care Facility / MR, Discharge - 03 - IMDs (age-limited), Discharge - 04 - Chronic Hospital, Discharge - 04 - Other, Discharge - 04 - Public Health Hospital, Discharge - 04 - Rehabilitation Hospital, ECOP - NW Initial Determination, ECOP - NW Re-Determination, Education -Chronic Disease Self Management Program, Education -Chronic Pain Self-Management Program, Education -Diabetes Self Management Program, Education -Healthy Eating, Education -Matter of Balance, Education -Powerful Tools (for Caregivers), Education -Spanish Chronic Disease Self-Mgmt Prgm, Electronic Medication System ADSSP-B, Emergency PS Services (Protective), Environmental Adaptations/Home Modifications MFCSP, Evaluation, Evaluation (PCA), Face to Face Contact, Financial Assistance, Friendly Visiting, GAFC (Per Diem), GAFC Initial Determination, Goods & Services, GPS/Tracking Devices ADSSP-B, Grocery Shopping & Delivery MFCSP, Group Outreach, Group Outreach MFCSP, HDM Meal - 2 Meal Pack, HDM Meal Emergency Meal - RDA, HDM Meal Lunch Weekday Cold, HDM Meal Lunch Weekday Frozen, HDM Meal Lunch Weekday Hot, HDM Meal Supper Weekday Cold, HDM Meal Supper Weekday Frozen, HDM Meal Weekend or Holiday Frozen, Health Insurance Benefits Counseling, Health Screening, Home Delivered Meals, Home Health Aide MFCSP, Home Visit Fee Only (SCO), Homemaker MFCSP, Information, Intake and Assessment (AFC), Intake and Orientation (Consumer Directed Svcs), Intake and Orientation (PCA), Intensive Care Management, Interpreting, Laundry MFCSP, Level 1 Visit (SCO), Medical Supplies MFCSP, MFP - In-Patient (less than 30 days), MFP - Re-Institutionalization (30 days or more), MFP - Transitional Assistance, NF AIH Initial Determination, NF Community Initial Determination, NF Continuation of Stay Determination, NF Conversion Initial Determination, NF Non-AIH Initial Determination, NF Retrospective Inital Determination, NF Short Term Review Determination, NF Transfer (NF to NF) Determination, Nursing Home MFCSP, Nutrition Counseling, Nutrition Education, Nutritional Assessment (Hourly), Occupational Therapy (AFC), Options Counseling - Email, Options Counseling - Face to Face, Options Counseling - Professional Consult - CSSM, Options Counseling - Telephone, Other Respite Services MFCSP, Other Supplemental Services MFCSP, Other Supportive Services, Outreach, PACE Initial Determination, PERS Prior Authorization, Personal Care MFCSP, Portable Music Player/Music Gift Cards ADSSP-B, Print Media Outreach, Print Media Outreach MFCSP, Recreation, Re-evaluation (PCA), Resources, Respite - Adult Foster Care, Respite - In Home, Respite Services - Referral, Scholarship for Respite Services MFCSP, Scholarship for Supplemental Services MFCSP, Screening/ADH Conversion, Screening/AFC Conversion, Screening/CSSM, Screening/GAFC Conversion, Screening/Home Health Initial, Screening/Home Health Reassessment, Skills Training (Consumer Directed Svcs), Skills Training (PCA), Social Day Health MFCSP, Social Media Outreach MFCSP, Supplemental Service Scholarships/Subsidies, Supportive Home Care Aide MFCSP, Technology Counseling/Support/TA ADSSP-B, Telephone Contact, Translation/Interpreting, Translation/Interpreting (Hourly), Transportation Chair Car MFCSP, Transportation MFCSP, Travel - to/from Face to Face, TV & Radio Outreach MFCSP, Video Monitoring ADSSP-B, Volunteering, Waiver Initial Determination, Waiver Re-determination, Wanderer Locator MFCSP

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Last Update Date: 05/14/2020

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