- Provider - Long-Term Care Ombudsman Program (Springwell)

Address: (See Map)

Springwell, Inc. Suite 205
307 Waverley Oaks Rd
Waltham, MA 02452

Contact Information:

Phone: (617) 926-4100
Website: Click Here to Visit Our Website


This Ombudsman program covers the nursing and rest homes in the Springwell area (Newton, Belmont, Brookline, Needham, Wellesley, Waltham, Watertown, and Weston). The Ombudsman visits each nursing and rest home on a weekly or bi-monthly basis. The role of the Ombudsman is to receive, investigate, and resolve any complaints dealing with nursing or rest homes in the area. The Ombudsman protects the rights of residents, provides information regarding Long Term Care to staff, residents and family, and advocates for positive changes in the system of Long Term Care. This program also serves as a community resource for families seeking information on LTC services and short term rehabilitation.

Service Categories

Abuse and Protection Services - Referral, Agencies & Organizations - Referral, Assistance programs/Hotlines, Information, Information and Programs, Programs & Resources - Referral, Resources

Geographic Areas Served

  • Cities Belmont, Brookline, Needham, Newton, Waltham, Watertown, Wellesley, Weston

Telephone Numbers

  • Main: (617) 926-4100

Hours of Operation

  • Monday: 9:00 AM-5:00 PM
  • Tuesday: 9:00 AM-5:00 PM
  • Wednesday: 9:00 AM-5:00 PM
  • Thursday: 9:00 AM-5:00 PM
  • Friday: 9:00 AM-5:00 PM

Languages Spoken

  • English


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Last Update Date: 03/08/2018

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