This Ombudsman program covers the nursing and rest homes in the Springwell area (Newton, Belmont, Brookline, Needham, Wellesley, Waltham, Watertown, and Weston). The Ombudsman visits each nursing and rest home on a weekly or bi-monthly basis. The role of the Ombudsman is to receive, investigate, and resolve any complaints dealing with nursing or rest homes in the area. The Ombudsman protects the rights of residents, provides information regarding Long Term Care to staff, residents and family, and advocates for positive changes in the system of Long Term Care. This program also serves as a community resource for families seeking information on LTC services and short term rehabilitation.