MCDHH of Interpreter and CART Services provides statewide, 24-hour interpreter and CART referral services. They are available for consultations, trainings, technical assistance, and emergency interpretation.
Request for interpreters are made either directly by Deaf, Deaf-Blind, late deafened, hard of hearing and hearing individuals and/or agencies, organizations, schools, employers, businesses, doctors, hospitals, police depts, courts and other entities seeking to make themselves accessible to the former.
It is generally the payee - the party legally responsible under state and federal law for provision and payment for such service - that initiates the request.
Requests are received by the Department of Interpreter/CART Services in several ways:
Online interpreter/CART requests can be made at http://www.mass.gov/mcdhh/download/Downloadcenter.htm
This is the preferred way for making requests. The service may not be used for cancellations.
Phone: non-emergencies are received between 8:45 a.m. and 5 p.m. at 617-740-1600 VOICE and 617-740-1700 TTY.
Medical, mental health and legal emergencies are received 24 hours 7 days/week at 1-800-249-9949 TTY/VOICE.
FAX: 617-740-1880 with an Interpreter/CART Request Form
NOTE: Making a request DOES NOT GUARANTEE SERVICE. Service is subject to availability. The filling of all requests is subject to the availability of appropriate providers. Emergencies involving urgent mental health, medical, and/or legal matters receive priority.
Last formal update: 1/2020