- Provider - Interpreter Services - Deaf & Hard of Hearing

Contact Information:

Phone: (617) 740-1700
Fax: (617) 740-1800
Website: http://www.mass.gov/mcdhh


MCDHH of Interpreter and CART Services provides statewide, 24-hour interpreter and CART referral services. They are available for consultations, trainings, technical assistance, and emergency interpretation.

Request for interpreters are made either directly by Deaf, Deaf-Blind, late deafened, hard of hearing and hearing individuals and/or agencies, organizations, schools, employers, businesses, doctors, hospitals, police depts, courts and other entities seeking to make themselves accessible to the former.

It is generally the payee - the party legally responsible under state and federal law for provision and payment for such service - that initiates the request.

Requests are received by the Department of Interpreter/CART Services in several ways:

Online interpreter/CART requests can be made at http://www.mass.gov/mcdhh/download/Downloadcenter.htm
This is the preferred way for making requests. The service may not be used for cancellations.

Phone: non-emergencies are received between 8:45 a.m. and 5 p.m. at 617-740-1600 VOICE and 617-740-1700 TTY.

Medical, mental health and legal emergencies are received 24 hours 7 days/week at 1-800-249-9949 TTY/VOICE.

FAX: 617-740-1880 with an Interpreter/CART Request Form

NOTE: Making a request DOES NOT GUARANTEE SERVICE. Service is subject to availability. The filling of all requests is subject to the availability of appropriate providers. Emergencies involving urgent mental health, medical, and/or legal matters receive priority.

Last formal update: 1/2020

Service Categories


Geographic Areas Served

  • Cities Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Drury, East Otis, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Housatonic, Lanesboro, Lee, Lenox, Lenox Dale, Mill River, Monterey, Mt. Washington, New Ashford, New Marlborough, North Adams, North Egremont, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, South Egremont, Southfield, Stockbridge, Tyringham, Washington, West Otis, West Stockbridge, Williamstown, Windsor
  • Counties Berkshire

Telephone Numbers

  • Main: (617) 740-1700
  • Alternate: (617) 740-1600
  • Fax: (617) 740-1800
  • Emergency: (800) 249-9949

Languages Spoken

  • English


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Last Update Date: 01/14/2020

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