Offers budget payment plans allowing customers more affordable payments by averaging higher winter bills with lower summer bills. Customers with overdue charges can possibly enter into an installment payment plan. Berkshire Gas will allow a minimum of 4 months for the customer to pay overdue balances. A down payment may be required to pay overdue charges.
BGC also offers reduced rates to low-income customers who receive public assistance benefits and meet income limits. Eligible customers get a 20% to 40% discount on their gas rates. Utility companies enroll eligible customers automatically, or customers can apply directly.
If you are experiencing a financial hardship in which your household income is within 60% of the State Median Income (SMI) guideline, you may be eligible for BGC's Residential Arrearage Management Program (RAMP). The RAMP program forgives the past due balance for qualified, low-income, residential customers who have active accounts that are $300 for 60 days or more past due. Forgiveness is extended over time through monthly forgiveness credits conditional upon a monthly customer payment of the current charges over a minimum 12 month payment agreement.
BGC also offers protection from disconnection for elders 65 yrs and older.
For more information including finding out if you are eligible for these programs, call the Customer Care Center: 1-800-292-5012 or for more info on RAMP call Berkshire Community Action Council 413-445-5403.
Hearing Impaired: Dial 711
Last formal update: 10/2019